This article appears in full in the Illinois Bar Journal.

Last month, Affinity Consulting Group’s Jeffrey Krause and I laid out general characteristics or experiences that might lead lawyers and firm leaders to conclude that it’s time for a technology refresh (see “The Final Straw or the Catalyst” in the August 2025 Illinois Bar Journal.)

Briefly put:

• You’re doing repetitive tasks manually (particularly routine, low-value ones).
• You’re storing the same information in multiple places.
• Information or file sharing is a pain (either internally or externally).
• You’re dropping balls, both large and small, as you’re juggling cases.

In this column, I’ll address these categories in the context of law practice management systems (LPMS)…

Members can read the full article on the Illinois State Bar Association site.